Last Updated: 03/09/2026
At Asani Service Provider (ASP), we aim to make shopping and ordering services simple and fair. Because ASP is a multi-vendor marketplace, different sellers and service providers may have slightly different rules. This policy explains our general approach.
Where a product or service listing, order confirmation, or supplier-specific terms shown before purchase contain more specific conditions, those conditions will apply to that particular order (to the extent permitted by law).
1. Return, Refund & Exchange Policy
1.1 When You Can Request a Return or Refund
You can contact ASP if there is a problem with your order. A return, replacement, exchange, or refund may be available depending on the item and the terms attached to that order.
Common valid reasons include:
- The item arrived damaged
- You received the wrong item or quantity
- The item is defective or does not reasonably match its description
- The order was not supplied as agreed
- The product or supplier terms allow a return for another reason
1.2 Return Period
The return period is determined by the applicable product or supplier terms (this should be shown on the product page, checkout, or order confirmation).
Unless a different period is clearly stated, customers should contact ASP within 7 days of receiving a physical product to report a return, exchange, or refund request.
For damaged, incorrect, or visibly defective items, please contact us as soon as reasonably possible and share clear photographs of the package and item.
1.3 Condition of Returned Products
If you are returning an item because you changed your mind:
- The product should be unused and in its original condition
- All original packaging, tags, accessories, and components should be included
A return may be rejected if the item has been damaged through misuse, negligence, unauthorized modification, or handling beyond what is reasonably needed to inspect it (subject to applicable consumer rights).
1.4 Items and Services That May Not Be Returnable
Some products and services cannot reasonably be returned. Examples include:
- Personalized or made-to-order items
- Perishable goods
- Opened hygiene-sensitive products
- Digital content that has already been accessed
- Services that have already been substantially performed
Any such restriction will be clearly disclosed before you purchase.
1.5 Refunds
Once your request is reviewed, ASP will inform you whether it has been approved and what happens next.
Where a refund is due, it will normally be processed to the original payment method (or another method agreed with you).
The refund amount may depend on the reason for the return, the supplier’s terms, shipping costs, and any services already provided.
If ASP or the supplier supplied the wrong, damaged, or defective item, we will work to provide a fair resolution rather than treating it as a simple change-of-mind return.
1.6 Exchanges and Replacements
Exchanges and replacements are subject to availability. If the same item is no longer available, ASP may offer an alternative product or a refund, depending on the circumstances.
1.7 How to Request a Return or Refund
Please contact us through the customer support channel on our website or app and provide:
- Your order number
- A short description of the issue
- Clear photographs (for damaged or incorrect products)
If the issue is related to a service, tell us what was booked, when it was scheduled, and what went wrong.
2. Shipping & Delivery Policy
2.1 Delivery is Supplier and Location Dependent
ASP does not use one single delivery method for every order. Delivery may be handled by the supplier, ASP, a courier partner, or a service provider. Delivery times and methods can therefore vary.
The delivery information shown for your specific order should be treated as the primary estimate.
2.2 Processing Time
Processing begins after the order is successfully placed and payment/confirmation is completed.
Unless a different processing time is stated on the listing, ASP’s general target is to process standard orders within 1 business day. This is a target, not a guarantee.
2.3 Estimated Delivery Times
As a general guide:
- Same-city deliveries: 1–2 business days
- Intercity deliveries: 2–5 business days
- Remote areas: 3–7 business days
Same-day or express delivery may be available for selected products and locations. These are estimates only, unless a guaranteed delivery service is specifically offered.
2.4 Delivery Charges
Delivery charges depend on the supplier, distance, destination, package size/weight, and delivery method. Any applicable delivery charge will be shown before you confirm the order.
Promotional free delivery offers may have their own conditions (minimum order value, selected locations, etc.).
2.5 Delivery Attempts & Customer Availability
You are responsible for providing an accurate delivery address and a reachable phone number.
If no one is available to receive the order, the delivery partner may attempt delivery again or arrange another time. Additional charges may apply for further delivery attempts caused by customer unavailability.
2.6 Incorrect or Incomplete Address
Please double-check your address before placing an order. ASP cannot guarantee successful delivery if the address is incomplete, incorrect, or inaccessible.
If you notice an error before the order is dispatched, contact us immediately so we can try to correct it.
2.7 Tracking
Where tracking is available from the delivery partner, ASP or the supplier may share the tracking information with you. Tracking is not available for every delivery method.
2.8 Delays
Delivery can sometimes take longer than estimated due to weather, traffic, public holidays, courier capacity, supplier delays, incorrect address details, or other circumstances outside ASP’s reasonable control.
If your order appears significantly delayed, contact us and we will check the status with the relevant supplier or delivery partner.
2.9 Damaged Deliveries
If a package arrives damaged, please:
- Photograph the package and its contents before discarding any packaging
- Contact ASP promptly
We may need these photographs to raise a claim with the supplier or delivery partner.
3. Cash on Delivery (COD)
Where Cash on Delivery is offered, you must pay the exact amount shown for the order when it is delivered.
COD availability can vary by location, supplier, product, order value, and delivery partner. ASP may limit COD for certain products or locations.
4. How ASP Handles Issues
ASP acts as the platform connecting you with sellers and service providers. When an issue relates to a supplier’s product, stock, preparation, or delivery, we will coordinate with the relevant party on your behalf.
You do not need to contact the supplier yourself — just reach out to ASP with your order details, and we will handle the rest.
5. Changes to This Policy
ASP may update this policy from time to time. The version that applies to your order is the one in effect when you placed the order, together with any specific terms shown to you at the time of purchase.
6. Contact Us
For returns, refunds, damaged deliveries, or shipping questions, please contact ASP through the customer support channel on our website or app.
Always include your order number so we can assist you faster.
Email: info@asanibazar.com
Asani Service Provider (ASP)
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